Privacy Policy

1. Introduction

Welcome to AutoIP (hereinafter referred to as "the Platform" or "we"). We value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

The Platform is an AI-driven social media content generation and management platform that helps users automatically generate social media posts, short video scripts, and manage multiple social media accounts.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use the Platform.

2. Data We Collect

2.1 Registration Data

When you register an account, we collect:

• Name
• Email address
• Password (encrypted)
• Subscription plan information

2.2 Brand Information

To provide personalized AI content generation services, we collect:

• Brand name, slogan, and description
• Brand industry and target audience
• Brand values and product/service descriptions
• Brand tone and style preferences

2.3 Social Media Account Information

When you connect social media accounts, we collect:

• Social platform account identifiers (e.g., Facebook Page ID, Instagram Account ID)
• Social platform authorization tokens (Access Tokens)
• Account name and avatar
• Scope of permissions granted by social platforms

Supported social platforms include: Facebook, Instagram, Threads, X (Twitter), TikTok, YouTube, LINE Official.

2.4 Usage Data

We automatically collect data about your use of the Platform:

• Generated content (posts, short video scripts, images, etc.)
• Content scheduling settings
• AI credits usage records
• Platform usage behavior (e.g., login time, feature usage frequency)
• Device information (IP address, browser type, operating system)

2.5 Payment Information

If you subscribe to a paid plan or purchase credits, we collect:

• Subscription plan type and billing cycle
• Payment status and transaction records
• Payment amount and date
• Credit card binding status (if you choose to bind a credit card)

We do not directly store your full credit card number. Credit card information is securely processed and stored by ECPay. We only store the last four digits for your identification.

2.6 Invoice Information

For issuing electronic invoices, we may collect:

• Mobile barcode carrier or citizen digital certificate barcode
• Company tax ID and name (if a company invoice is required)
• Invoice delivery email address

3. Purpose of Data Use

The data we collect will be used for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Provide AI content generation services (using OpenAI API)
• Manage social media account connections and content publishing
• Execute content scheduling and auto-publishing
• Calculate and manage AI credits usage

3.2 Service Improvement

• Analyze usage behavior to improve service quality
• Optimize AI content generation algorithms
• Develop new features and services

3.3 Customer Support

• Respond to your inquiries and technical support requests
• Send important service notifications (e.g., system maintenance, security alerts)
• Provide subscription plan-related information

3.4 Security & Legal Compliance

• Protect platform security and prevent fraud and abuse
• Comply with legal obligations and regulatory requirements
• Enforce terms of use and policies

4. Data Sharing & Disclosure

4.1 Third-Party Service Providers

To provide our services, we share necessary data with the following third-party service providers:

4.2 Legal Requirements

We may disclose your data in the following circumstances:

• To comply with laws, regulations, or government requests
• To respond to court orders, subpoenas, or other legal processes
• To protect the rights, property, or safety of the Platform or users
• To prevent or investigate fraud, security issues, or technical problems

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner, but will remain subject to this Privacy Policy.

5. Data Protection Measures

We employ various technical and organizational measures to protect your data:

• Encrypted Transmission: All data transmission uses SSL/TLS encryption
• Password Encryption: Passwords are stored using industry-standard hashing algorithms
• Access Control: Employee access to personal data is restricted
• Security Monitoring: Continuous system monitoring to prevent unauthorized access
• Regular Backups: Regular data backups to prevent data loss
• Third-Party Audits: Regular security assessments and testing
• Payment Security: Credit card payments are processed through ECPay's PCI DSS certified secure environment
• 3D Verification: Support for 3D Secure transaction verification for enhanced payment security

Despite our best efforts to protect your data, no security measure is absolutely secure. We cannot guarantee absolute data security.

6. Data Retention Period

• Account Data: Retained during the duration of your account
• Generated Content: Retained until you delete it, completely removed within 30 days after deletion
• Social Media Connections: Authorization tokens are removed immediately upon disconnection
• Transaction Records: Retained for at least 5 years as required by tax regulations
• Electronic Invoice Data: Retained for at least 5 years as required by Taiwan tax law
• Credit Card Binding Data: Removed immediately upon unbinding; authorization information is handled by ECPay per their policy
• Usage Records: Retained for 90 days (for troubleshooting and analysis)

When data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal data:

7.1 Right of Access

You can log into your account at any time to view and manage your personal data.

7.2 Right of Rectification

You can update your personal data in your account settings. If you find any errors, please contact us for assistance.

7.3 Right of Erasure

You can request deletion of your account and related data. Please refer to our Data Deletion Instructions.

7.4 Right of Data Portability

You can request to export your data (e.g., generated posts, scripts, etc.).

7.5 Right to Object

You can object to our processing of your personal data, but this may affect your ability to use the Platform services.

7.6 Withdrawal of Consent

You can withdraw your consent to this Privacy Policy at any time, but this will result in your inability to continue using the Platform services.

To exercise the above rights, please contact us at: cs@autoip.ai

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login status
• Remember your preference settings
• Analyze website usage
• Provide personalized experiences

You can manage or delete cookies through your browser settings, but this may affect your experience using the Platform.

9. Children's Privacy

The Platform does not provide services to minors under the age of 18. We do not intentionally collect personal data from minors under 18. If we discover that we have collected data from a minor, we will delete it immediately.

10. International Data Transfers

Your data may be transferred to locations outside your country/region for processing and storage, including:

• United States (OpenAI API services)
• Data center locations of various social media platforms

We will ensure that these transfers comply with applicable data protection regulations.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or platform notification
• Display a summary of changes upon your next login

We recommend reviewing this policy regularly to understand how we protect your data.

12. Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact us:

• Support Email: cs@autoip.ai
• Platform URL: https://autoip.app

13. Applicable Law

This Privacy Policy is governed by the laws of the Republic of China (Taiwan). Any disputes arising from this policy shall be submitted to the Taipei District Court of Taiwan as the court of first instance.